Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you voluntarily share. This may include your name, company name, email address, phone number, delivery addresses, and any specific floral requirements. Payment data is collected during order placement but is handled securely via our payment partners.

For our corporate customers, we may request additional business details such as company registration information, preferred delivery timelines, and budget constraints to tailor our service to your needs.

Our site automatically captures certain technical details when you browse. This includes your IP address, browser type, device information, and navigation patterns. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver exceptional service. This includes processing orders, arranging deliveries, sending confirmations, and following up to confirm your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Updating you about order status and delivery timelines
• Providing customer support and addressing inquiries
• Improving our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifiable information to analyze market trends and enhance our operations. For instance, we may examine which types of arrangements trend during different seasons to better manage inventory.

With your explicit permission, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these messages anytime by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business network and is shared only as needed to provide our services or comply with legal demands.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to safeguard your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures shield our office systems, and access to personal information is limited to staff who need it to perform their duties. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified processors specializing in secure transactions.

While we maintain strong protections, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request to view what we hold, ask for corrections to inaccurate information, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as it is needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use the site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper site function – they enable basic navigation and access to secure areas. These cookies don’t collect personal data and are enabled by default when you use our site.

We use analytics cookies to learn how visitors engage with our site. This helps us highlight popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings via your browser. Keep in mind that disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Brown Paper Anchor undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal data may be transferred as part of the transaction. We would notify you of such changes and ensure your information remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your data is either securely transferred to a successor with appropriate privacy protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our site before they take effect.

Minor edits for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have unintentionally collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the information below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data abroad. When this happens, we ensure appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business activities, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.